Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
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AfterDamage Restoration Before & After in Tacoma, WA
Photos don’t spin. They show what actually happened, what we actually did, and how the space actually looked when we left. Below are recent jobs across Tacoma, from flooded basements in the North End to mold remediation in Lakewood-adjacent crawl spaces. Each one includes the documented photo record we deliver on every visit, under The Haven Standard.
Recent Transformations
Water Damage Restoration: Burst Supply Line in North Tacoma Basement
A copper supply line to a washing machine let go at 2 a.m. while the homeowners were asleep. By morning, the basement had two inches of standing water across 800 square feet, wicking into the bottom two feet of drywall and saturating the laminate flooring. We arrived within 90 minutes of the call, extracted the standing water, and set a six-day drying plan with Dri-Eaz LGR dehumidifiers and Injectidry floor mats to pull moisture from the subfloor without tearing everything out. Daily psychrometric readings, logged to IICRC S500 standards, showed vapor pressure differential dropping from 2.1 inches Hg to 0.3 by day four. The laminate was unsalvageable, but we saved the subfloor and framed walls. Reconstruction included mold-resistant drywall, new luxury vinyl plank, and a written 365-Day Done Right Promise stamped on the final invoice. The photo record, 47 images, went straight to their adjuster. Claim paid in full.
Mold Remediation: Hidden Growth in Proctor District Crawl Space
The homeowner noticed a musty smell rising through the floorboards every fall when the Tacoma rains returned. Inspection revealed Aspergillus and Penicillium growth across 60% of the crawl space joist surfaces, fed by a failed vapor barrier and groundwater intrusion through the stem wall. We built full containment with negative air pressure using Phoenix HEPA scrubbers, removed all affected insulation, and treated the wood with an EPA-registered antimicrobial followed by abrasive cleaning on the heaviest colonies. The vapor barrier was replaced with 10-mil cross-laminated polyethylene, seams taped, and edges sealed to the walls. Post-remediation air sampling showed spore counts below outdoor baseline. We delivered the lab report, the photo record, and the written scope to their insurance, which covered the remediation under hidden damage provisions. Haven Standard, Clause 1: $4,200 written price before containment went up.
Fire & Smoke Damage Restoration: Kitchen Grease Fire in South Tacoma
A grease fire on the stovetop triggered the range hood suppression and filled the kitchen with protein smoke, the nearly invisible kind that bonds to every surface and smells like burned cooking oil for months if you don’t treat it right. The cabinets were charred on the uppers, and the water from suppression had migrated into the adjacent dining room. We started with emergency corrosion control, then packed out the salvageable contents to our cleaning facility. The structure got a three-step clean: dry soot removal with HEPA vacuums, wet cleaning with unsmoke degreasers on the protein residue, and thermal fogging with counteractants in the wall cavities. New cabinets, quartz countertops, and LVP flooring came in under reconstruction. The homeowner’s adjuster initially questioned the scope; our photo record, 89 images with moisture logs and line-item pricing, resolved it in one call. Written price before work started: $18,700. Done Right Promise in force through the full year.
Storm & Disaster Restoration: Tree Impact and Roof Breach in West Tacoma
A December windstorm snapped a 40-foot Douglas fir on the slope above the house and drove it through the roof deck into the master bedroom ceiling. Rain entered for six hours before the homeowner could safely access the damage. We arrived with emergency tarping crews, documented the exterior breach with drone and ground photos for the adjuster, and set up containment to protect the rest of the house from cross-contamination. Interior work included removing the saturated insulation and drywall, drying the structural deck with directed heat and air movement, and monitoring with daily moisture content readings on the exposed rafters. The roof repair was coordinated with a partner roofer we trust; our scope covered everything inside the envelope. Tertiary drying, the final phase where we chase the last points of elevated moisture, ran three extra days because the old-growth fir in these West Tacoma homes holds water differently than modern framing. We logged every reading. The photo record showed the progression from disaster to finished room. Written price: $11,400. No surprises.
Sewage Cleanup: Backed-Up Main Line in Tacoma Central District
The main line backed up through a first-floor toilet while the tenant was at work, depositing Category 3 black water across the bathroom, hallway, and into a bedroom with porous carpet. This is not a cleaning job. This is a regulated remediation requiring full PPE, proper disposal, and documented sanitization. We removed all porous materials within the contamination zone, including the carpet, pad, baseboards, and the bottom 18 inches of drywall in the bathroom where splash and wicking occurred. The concrete subfloor got a thorough cleaning with antimicrobial application, then sealant to lock any remaining contaminants below the surface. We ran HEPA air scrubbers for 48 hours post-removal to capture airborne bacteria and endotoxins. The plumber cleared the line, we rebuilt the bathroom with new fixtures and waterproof LVT flooring, and the tenant moved back in five days later. Our photo record and waste manifest satisfied both the health department and the property owner’s insurance. Written price before we opened the first bag: $6,800.
Reconstruction & Cleanup: Post-Remediation Build-Back in Northeast Tacoma
This job came to us after another company had done the emergency water mitigation but left the homeowner with a gutted living room and no clear path to finished space. We see this often. Our reconstruction team scoped the build-back with the same written-price discipline we apply to every job, Haven Standard, Clause 1. The scope included new R-13 insulation in the exterior walls, moisture-resistant drywall, knockdown texture to match the existing 1980s finish, primer and paint, and engineered hardwood flooring to replace the water-damaged original. We coordinated the flooring acclimation, a 72-hour period where the boards sit in the space to equalize moisture content with the environment, so the final install wouldn’t gap or buckle during Tacoma’s dry summer months. The homeowner received a written schedule, daily photo updates, and the final photo record showing every stage from studs to furniture placement. Total build-back: $14,200. Done Right Promise covers the workmanship for 365 days.
Want Results Like These?
Every job above started with a phone call and a written price before anyone touched a tool. If you’re dealing with damage now, or you’ve got another company’s estimate and want a free second opinion, call (253) 265-9692. A live person answers, 24 hours a day, 7 days a week. No voicemail while water is still moving. Alicia Brennan and our team will scope it, price it in writing, and deliver the documented record your adjuster needs to pay your claim.
Written by Alicia Brennan, Owner at DryMark Restoration Tacoma, serving Tacoma since 2011.